Speech recognition
Convert caller speech into text for intent analysis and business processing.
Solutions /AI Voice Customer Service
Understand the caller. Keep service moving.
Connect speech recognition, intent understanding, and synthesis into a conversational service. Respond using business knowledge and workflows, allow interruptions and new requests, and reduce repetitive Q&A.
Product features
Hear, understand, respond.
A complete conversation.
Speech synthesis
Convert responses to speech so callers can hear replies over the phone.
Caller intent understanding
Analyze user intent and organize responses using business knowledge and workflows.
Conversation interruption
Stop current playback and respond to new speech when users change their request, allowing the conversation to adapt.
Service information management
Manage user information, speech, logs, and business workflows to support operations.
System architecture
Deployment
that fits your business.
Define integration and management needs around phone entry points, business knowledge, and existing workflows, then assess deployment for the network and service scale.
Existing systems
Review business systems and integration needs
Network isolation
Define network conditions and isolation requirements
Business scale
Evaluate capacity and expansion requirements
Advantages
Voice responses
that fit your business.
Handle repetitive questions
Use automated voice responses for common inquiries to support service teams.
Built around domain knowledge
Build a domain-specific knowledge base so responses match the business context.
A connected voice experience
Connect recognition, understanding, and synthesis from speech input to spoken response.
Adapt to business workflows
Customize conversations for information services and other needs, with clear boundaries on what the system answers.